Payment Methods

We accept payment by the following methods:

• Credit Cards: VISA, MASTERCARD and BANKCARD only.

  Note: Your receipt and credit card statement will show L.R. Instruments Pty Ltd as the merchant.

• Cheques: Your order will be dispatched once funds are cleared.
• Direct Debit: Your order will be dispatched once notification of deposited funds is received from you via email (please include the invoice number in your notification) and is confirmed by the Bank.

Delivery Details

All orders are dispatched by Australian Air express. This service allows overnight delivery from dispatch to Capital cities and major regional centres around Australia. A delivery charge of $17.60 inc GST is applicable per order.

Your order will be dispatched within 2 days from the date of receipt of payment (or confirmation of cleared funds when made by cheque or direct debit).

If for some reason your order is delayed, we will contact you to make other arrangements or offer alternatives.

Illustrations

All photographs, images and graphics are included for reference only and actual goods supplied may vary from that illustrated due to continual improvements and/or regulatory changes or limitations in the ability to reproduce actual colours.

Product configurations or specifications are subject to change relative to the latest trends, design, technology or other factors without prior notice.

All care has been taken to ensure that the information contained within this website is true, accurate and up to date. We take no responsibility for accidental errors or omissions.

Pricing

Pricing is in Australian dollars and inclusive of GST. Where applicable, items exempt of GST are so indicated. Prices are subject to change without notice.

All prices contained in this website are for internet orders only. Prices may vary to that of our retail shop.

Returns & Credits

All claims for damage, shortage, incorrect supply or pricing etc must be made within 7 days from receipt of goods.

Please choose items carefully as they are generally not able to be returned once delivered. We have the right to waive this policy under certain circumstances and any such return would be subject to additional charges such as restocking fees, applicable bank charges and other return criteria.

Incorrect pricing will be "charged back" to the credit card used in the initial purpose or we may offer goods to the value of the difference by mutual agreement.

Items incorrectly sent or received in a damaged state (slight packaging damage or soiling not considered damage warranting replacement) will be replaced or correct items dispatched at no extra charge once incorrect/damaged goods have been returned.

Any applicable warranties cover manufacturing faults and workmanship only unless expressly indicated therein and does not cover negligence, misuse or accidental damage caused by the user or other persons.

Faulty items will be repaired or replaced at our discretion according to the manufacturer’s direction.

We reserve the right to deny credit claims or returns at our discretion.

Claims and inquiries should be directed to: info@richardsmedical.com.au